What happens if a referred candidate’s email address is changed while the candidate is being referred?

Duplicate profiles are detected using email addresses and phone numbers. If a recruiter changes the referred candidate’s email address or phone number while the candidate is being referred, Eightfold won’t be able to detect the duplicate referrals correctly and the referral will go through.

Do I always need a resume for a referral?

No. A resume is not always required for a referral. Whether a resume is required for a referral can be controlled via the refer_form_mandatory_fields setting. Eightfold recommends keeping an email address as a mandatory field, however, as it helps in duplicate referral detection.

Who should I contact if I haven’t received confirmation about whether my application has been processed?

Recruitment team will contact you regarding the status of your application. For any issues, connect with your recruiter or hiring team.

Why can’t employees refer candidates who have applied through Career Site or LinkedIn in the past?

Referrals serve as a method to introduce candidates to the talent pool. Administrators can manage this process using the Consider Only Referral Applications toggle setting, located at Admin Console > Talent Experience > Career Site & Referrals. When enabled, only referral applications are considered, excluding Career Site and LinkedIn applications, for the purpose of checking duplicate referrals.

How to add another email address for a referral candidate?

When referring a candidate, there may be a scenario where a candidate profile already exists with the same email address.

This usually means the candidate has previously applied or been referred for a position, possibly using an older email address. If the candidate wants to apply for a new position, they can use a different email address that is not associated with their existing profile.

How to move a referral application to another role?

Referral applications cannot be transferred to a different role once submitted. To apply for another position, the candidate must submit a new referral application or contact the recruiting team for assistance.

Who will get the ownership of the candidate for the referral_ownership_days period?

There can be a scenario wherein check_duplicate_referrals is set to false and two different employees refer the same candidate. Later, check_duplicate_referrals is set to true. In this case, both the referring employees get the ownership of the candidate profile for the referral_ownership_days period.

When check_duplicate_referrals is set to true, both employees have already referred the same candidate. If one of the referring employee’s ownership of the referred candidate is revoked, then from the referring employee’s point of view, they are not owning the candidate for the referral_ownership_days period, which is incorrect. The Referrals solution does not give preference to one employee over another.

Can multiple users refer to the same candidate for different positions?

Yes, multiple users can refer to the same candidate for different positions.

To enable this feature, users have to

1. Update the employee_ownership_level to position in smart_apply_config
2. Set allow_talent_network_referral to false.

Note: Ownership days would still be important here. This would show the number of days the referrer owns the candidate’s application to that specific position.

Why aren't the referral application questions captured under the profile activity of the candidate, even if the candidate submitted the application?

It's possible that the candidate did not apply for the requisition directly. Instead, the recruiter may have manually advanced the application from SuccessFactors. Reach out to your internal HR Team for further assistance.

Can an employee refer a candidate after their application has been withdrawn, and what are the conditions that determine whether the referral can be made again?

Yes, an employee can refer a candidate after their application has been withdrawn, but it depends on the company's referral policy settings. If the Check_duplicate_referrals flag is enabled and the referral_ownership_days period has not expired, the original referrer retains ownership of the candidate.

You can either share the referral link or upload the candidate's resume, allowing the candidate to complete the remaining steps after that.