Overview

This article helps you fix authentication issues with the Eightfold Chrome Extension when trying to access candidate profiles in LinkedIn.

Initial setup

To reset the extension configuration, follow these steps:

Step 1: Uninstall Chrome Extension

1. Navigate to chrome://extensions/ in your Google Chrome web browser.
2. Find the Eightfold extension.
3. Click Remove to uninstall the extension.

Step 2: Reinstall Chrome Extension

1. Go to the Chrome Web Store (or the Plugins tab on the Eightfold Accounts page and click Install Plugin).
2. Click Add to Chrome to reinstall the extension.

Step 3: Test on LinkedIn

Go to LinkedIn and try accessing a candidate profile.

Authentication

At this stage, the extension behavior varies depending on your current login state.

Scenario 1: Extension doesn't display a profile immediately

This is expected behavior. To continue further, follow these steps:

1. Enter production email
   1. Enter your production email address in the extension.
   2. Click Authorize.
2. Complete SSO login
   1. Sign in using your Single Sign-On (SSO) credentials.
3. Work with LinkedIn
   1. Go to the LinkedIn profile.
   2. Click the ‘refresh’ button in the extension.

Your production account gets activated and the Chrome Extension should display the profile information.

Scenario 2: Extension displays the profile (Without login)

This shows that you're logged into the wrong environment. To fix this, follow these steps:

1. Identify the issue

   1. Most likely, you’re logged into the default app.eightfold.ai environment.
   2. Click the ‘Eightfold’ button on the top left of the extension. This redirects to the domain being used on the extension.
   3. You can also manually go to app.eightfold.ai in a new tab.
      

2. Logout from the default domain

   1. Click on your profile/account menu.
   2. Click Logout.

3. Refresh LinkedIn

   1. Go to the LinkedIn profile page.
   2. Refresh the page (or click ‘refresh’ in the extension).

4. Continue with Scenario 1.

   1. Now follow the steps outlined in Scenario 1.
   2. Enter your production email and complete the authorization.

Troubleshooting

Extension not loading

1. Ensure you're using the latest versions of the Google Chrome browser and the Eightfold Chrome Extension.
2. Follow the steps listed in the Initial setup section.

Authentication errors

1. Verify you're using the correct production email address.
2. Ensure your SSO credentials are updated.
3. Check with your IT admin if SSO isn't working.

Profile not displaying

Verify that you’re logged in to the correct account by clicking the ‘Eightfold’ icon within the Chrome Extension.

If you still continue to experience issues with the Chrome Extension, follow these steps:

1. Take screenshots of any error messages.
2. Make note of the step that’s failing.
3. Contact your support team with this information.