This page explains the Get Help widget. This article is for all users accessing the Eightfold application.

Introduction

The Get Help feature helps provide seamless support to customers. It displays frequently asked questions (FAQs) related to the page context, making it easier for them to find solutions to their problems. Also allows users to raise query tickets to our Eightfold’s support team.

Click on the Get Help option present on the application.

View your FAQs related to a screen

You can solve your screen related queries or issues by checking the FAQs.

1. Go to the screen on the application. For example, Profile pipeline.
2. Click on Get Help, you will see the wizard which provides you with frequently asked questions (FAQs) related to profile pipeline.

Try knowledge base

If the issue isn’t covered in the FAQs, you can open the Knowledge base link present in the footer and access the Eightfold documentation on HelpJuice for more details. In case the page doesn’t have any predefined FAQs, the user will be nudged to access Eightfold documentation on HelpJuice directly.

Contact our Support Team

You can choose to contact Support.

1. Click on the Support link present in the footer.
2. Upon clicking Support, the issue reporting wizard appears.
3. The product feature is automatically picked up based on what page the user is on. Users can change it if it’s incorrect.
4. A screenshot of the page is automatically picked up and you can choose to delete it or simply keep it attached.
5. It is mandated to share at least a brief description of the issue (at least 10 characters).
6. Click Submit to submit the query request.