Frequently asked questions for Workforce Exchange
Creating profile
Do I need a resume to create a profile?
A resume isn't required to create your profile on Workforce Exchange. You can manually add your prior experiences and education to the platform during the profile creation process. The benefit of uploading a resume, even an older one, is that it helps represent more of your full background. Whether you elect to upload a resume or populate your profile manually, the important thing to keep in mind is the better you represent yourself and your experiences, the better the platform will be able to recommend relevant job matches.
When applying to positions, you can elect to download a Targeted Resume which will highlight your relevant skills for the specific job. You can find the Targeted Resume download button next to the apply button for each job.
Why is my resume not being extracted properly into my profile?
The system does its best to transcribe the job seeker’s resume into an enriched profile on the platform. Depending on the formatting of the resume or structure of the experiences, there is variability in the system’s ability to fully extract the information. Like with most resume parsers, it is best practice to review the information and edit as necessary. Beginning with a resume usually provides a more encompassing view of the job seeker’s experiences, and further edits can be done more easily than building the profile from scratch. We do appreciate feedback on how we have done as we continue improving our systems.
How is my data protected?
Click here to view our privacy policy.
Can my profile be deleted in the future?
We're unable to delete your profile as it could be an official federal record required for mandatory reporting. Thank you for your understanding as we maintain these records to remain in compliance with federal guidelines.
Why do I need to verify my email address?
We all sometimes make mistakes when entering our contact information into platforms, so we want to make sure your information is accurate so you don’t miss out on receiving relevant information.
My account
How do I update my profile?
Log in to the profile with the email and password you originally used to set up your account, and click on “My Profile” from the top right corner of the screen
Can I update my email?
Unfortunately, we do not support updating emails yet. If you need to use a different email address, please create a new account.
Can I update my phone number?
Yes, you can update your phone number on Step 1 (About Me Section) of My Profile.
Job matching
What do the insights to the right of the job description mean?
We have two categories of insights in our job description. If you are a strong or good match for a given job, you will see ‘Matching Insights’ which highlight why you are a good fit for that job (eg: You might have a required skill, relevant experience, etc). \ \ The other category is Job Insights which give you a glimpse of the recruiting history of that company for that position (eg: the relevant work experience of previously hired candidates, job titles they had before being hired, skills these candidates came with, etc)
What does the “strong match” or “good match” label on certain jobs mean?
Based on the information in your profile, the AI platform can identify jobs that align with your skillset and potential. Jobs that align best with your profile will be tagged as “Strong Match” or “Good Match” to give you greater confidence when deciding which roles to apply to.
Why are the jobs with a match label not relevant for me?
The matches you see depend on the information you provided in your profile. If you do not believe the jobs are relevant, your first step would be to revisit your profile and see if it represents your full background of experiences. The platform needs to learn from you first in order to understand what jobs are courses are most relevant.
How do I improve the matches that I’m seeing?
The matches you see depend on the information you provided in your profile. If you would like to improve your matches, you may consider:
- Adding more work experiences or education to represent your full background, if you have not already.
- Adding more skills to each experience to represent more about what you know.
- Adding Descriptions for your work experiences and education.
- Specifying some of the jobs you would prefer to receive as recommendations.
Application tips
How do I apply for jobs?
When viewing a job on the “Job Search” page, click on the "Apply on Company Website” button to navigate to the company’s page and proceed with your application.
What is targeted resume?
You are unique. And so are the jobs you’re applying for. Eightfold’s resume assistant provides you with unique insights so you know how to easily customize your resume for each job application, and maximize your chances to land interviews
Can Workforce Exchange help me get in touch with a company?
Workforce Exchange is intended to help job seekers learn about job opportunities at companies that are currently hiring, but any further communication between you and the hiring company will need to be done direct
Why haven’t I heard back about my application?
Workforce Exchange is intended to help job seekers learn about job opportunities at companies that are currently hiring, but any additional communication on application status depends on the hiring company’s process.