In Resource Management, various personas play integral roles in orchestrating the allocation of resources, ensuring project success, and driving organizational growth. Effective resource management hinges on understanding and catering to the diverse needs of each persona within the ecosystem.

Personas

Resource Manager

The Resource Manager, also known as the Staffing Manager, is the marquee user of the Resource Management solution. They hold the responsibility of finding suitable resources within the organization that match the skills and availability needs of an engagement or demand.

Engagement Manager

This persona, whether referred to as Engagement Manager, Project Manager, or Demand Manager, plays a pivotal role in articulating staffing requirements. They help in creating demands based on project needs, and ensuring all demands under a project are appropriately staffed.

Line Manager

This persona in Resource Management represents the direct reporting manager of a resource (employee) who is being staffed on consulting or shared service engagements.

Employee

Employees are essential participants in the Resource Management process. They aim to update their profiles regularly to display their skills and alignment with career aspirations. They seek timely and relevant engagements that match their skills and professional goals.

Interactions Among Personas

To execute resource management effectively, seamless interactions among the various personas are essential.

Resource Manager and Engagement Manager

The Resource Manager collaborates closely with the Engagement Manager to articulate staffing requirements, provide feedback on resource selection, and ensure alignment between project needs and resource allocation.

Resource Manager and Employee

Resource Managers leverage employees' talent profiles to match them with suitable engagements, considering their skills, aspirations, and availability. Employees, in turn, update their profiles to reflect their evolving skills and career goals, facilitating better alignment with project opportunities.

Line Manager and Employee

Line managers allocate resources (employees) to projects based on their skills and availability. They regularly evaluate their performance, and collaborate with them to create personalized development plans that address skill gaps and align with their career goals. They also provide continuous feedback to help employees improve and ensure their needs are met.